36-month term. Begins after signature and successful first payment.
Allowance. Earned monthly and available after the initial assessment and plan.
Customer authorization. You choose how much, if anything, may be completed beyond your available allowance without another approval.
Response commitment. A response commitment begins when a complete request is received through the member portal or at care@pavementcare365.com. Within the applicable plan period—Bronze three business days, Silver two business days, or Gold one business day—PavementCare365™ will acknowledge the request, review the submitted information and available property records, provide initial guidance, and communicate the next appropriate step. A response commitment is not a guarantee of travel, an on-site inspection, service arrival, scheduling availability, repair, or completion within that period. Business days are Monday through Friday. Field scheduling and completion depend on the nature and urgency of the request, weather, location, site safety, customer authorization, crew or approved-provider availability, materials, equipment, permits, and other conditions outside PavementCare365™’s reasonable control. Emergency or after-hours monitoring and service are not included unless separately agreed in writing.
Emergency requests. The member portal and care email are not emergency-dispatch services. For an immediate threat to life or property, contact 911 or the appropriate emergency authority.
Private service pricing. Service rates and property-specific information are available only to authorized members and staff.
Major projects. New paving, reconstruction, engineering, and nonstandard capital work receive a separate proposal.
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